COVID-19 Info & book carefree
at the best alp appartements in Serfaus
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no fee for cancellation reason Covid-19
Here you enjoy your well-earned holiday carefree as our dear guests. We guarantee that you can cancel your booked holidays for free anytime if your stay isn´t possible because of COVID-19.
GOOD TO KNOW: In case of an official closure of the Serfaus-Fiss-Ladis region/your booked accommodation or border closings during your booked holiday period, it is possible to withdraw from the accommodation contract without cancellation fees.
TRAVEL INSURANCE:
We recommend a travel insurance to you. For example "Europäische Reiseversicherung" which despite the pandemic status,
has an insurance cover for Covid-19 diseases since 29.05.2020. Details of this concession can be found HERE.And HERE you can get this insurance directly and fast.
The Download of the General Terms and Conditions is HERE.
In case of any cancellation by the guest, in particular up to 90 days before the arrival date, cancellation fees and/or processing
fees of up to € 100,- / apartment may be charged to the guest. -
Winter & Summer safety in the holiday village
- winter operating times cable cars from 03.12.2020 to 11.04.2021.
Here you will find all safety and protective measures up to date for our mountain region SERFAUS-FISS-LADIS: LINK>>> CURRENT cable car information - summer cable car operating times and therefore also valid is the Super Sommer Card 12./19.06. to 10./17.10.2021 for all cables and busses in our 3 villages FOR FREE
- winter operating times cable cars from 03.12.2020 to 11.04.2021.
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Health and safety in the apartement hotel
Security measures
- Distance lettering on bottom in critical areas
- Entrance regulation for critical frequency (e.g. key, display, coins, wristlets...)
- Well visible stand-up display with Covid19 rules in front of entrance
- Surgical mask for guests available
- Staff follows all security rules of the local authorities
- No commonly used writing utensils such as menus, journals, pens, paper...
- Disinfectant for hands in accommodation and common rooms
- Clinical thermometer for guests provided by accommodation
- First aid kit available
- Reduced number of participants
- Access to skilled physicians
- Mouth nose face mask for the guests for free
Distance rules
- Min. distance between tables and seatings or distance by separators
- Contactless checkIn/checkOut
- Distance rules are kept
- Separation or physical barriere between staff and guests in corresponding areas
- Non-cash payment possible
- Health and security measures
- Accommodation is disinfected between every guest stay
- Laundry is washed at highest temperature that is allowed by producer
- Bedlinen, towels and laundry are washed according to rules of local authorities
- Room cleaning includes ventilation, change of cleaning tissues and disinfection of gloves after every room
- Regular ventilation of commonly accessible areas
- Guests may ask for no room cleaning during their stay
- Disinfectant for hands (in all rooms and entrance)
- Disinfection of often touched items and surfaces
- Usage of cleansers that are effective against Corona Virus
- Rooms are cleaned most thoroughly after every guest departure, in particular often touched items
- Disinfecting of rented equipment
- Checklists how to clean rooms - during stay and after departure
Contact tracing
- Storing of staff roster for four weeks
- Registering of guest contact data at the checkIn that may be relevant in case of infection - when guest agrees
- Usage of health- or tracking apps is recommended "STOPP CORONA"-APP of “Rotes Kreuz”
Staff
- Employees wear surgical masks
- Sensitizing of employees to meet min. distance rules
- Employees are informed about prevention and hygiene measures and correct
- behaviour when Covid19 symptoms or infections appear
Security food & beverage
- Separators between buffet and guests
- Compliance of distance in all food areas
- Served breakfast / buffet
- Delivered food is packed in secure mode
- One-way gloves for guests at the buffet
- All plates and dishes, cutlery, glasses are disinfected
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contact us
phone: +43 650 8253845
mail: alpendiamant@aon.at
